Frequently Asked Questions
What happens if I’m not sure who to see? What should I do?
Be sure to try our interactive “Book Now” feature that helps point you to appropriate therapists who can address your specific needs. But if you’d still like some guidance, email info@hexagonpsychology.ca or call (403) 899-3223.
At Hexagon Psychology, we want to find the perfect fit for you and your needs and are happy to discuss what you’re looking for before you book an appointment.
Can I change my therapist if they aren’t the right fit for me?
Absolutely! Finding a therapist you truly connect with is essential to meaningful progress, and you should never feel obligated to stay with someone if that connection isn’t there. If you’d like to explore working with a different provider, simply let your current therapist know. They will fully support you and do everything they can to help you find the right fit for your needs.
If that process makes you feel uncomfortable, you are also welcome to email info@hexagonpsychology.ca or call (403) 899-3223 to speak with our Clinic Manager.
Do you direct bill?
At this time, we do not direct bill, but we will give you a receipt that you can send to your healthcare insurance provider for reimbursement.
What's the difference between assessment and counselling?
During an assessment, a mental health professional will gather information through observations, standardized tests, and other methods to get a clear, full picture of what might be affecting you or your child. For more details, please visit Assessment for Adults or Assessment for Children and Teens.
Counselling involves talking with a mental health professional who provides guidance and support. Together with a trusted therapist, you or your child will work on coping with trauma and managing everyday stress with different tools and strategies tailored to their needs. For more details, please visit Counselling for Adults or Counselling for Children and Teens.
Is there a waiting room for me to sit in?
Yes! We do have a waiting room to sit in prior to your appointment at our Airdrie location.
If you’re a parent waiting for your child, you’re welcome to sit in our waiting room, or you can visit one of our local coffee shops. We know lots of great spots to get a beverage, treat, or somewhere you can read your book.
Is Hexagon Psychology an inclusive health provider?
Yes! Everyone is welcome at Hexagon Psychology. In fact, many of our staff specialize in 2SLGBTQ+ services and would be happy to meet with you. Feel free to email info@hexagonpsychology.ca or call (403) 899-3223 and we will direct you to the most appropriate specialist.
Do you offer evening appointments?
Yes! We recognize that you may work or have other commitments during the day, so we are pleased to offer evening appointments for children, youth, and adults.
Are you open seven days a week?
While we are open by appointment only, many of our mental health professionals offer times during the day, evening, and weekends for children, youth, and adults.
Where are you located?
Our flagship clinic is in Airdrie, AB, however, we do offer virtual appointments as well.
Are your locations wheelchair friendly?
Yes! All of our offices can accommodate wheelchairs and have accessible washrooms for your use.
Do you offer online or virtual appointments?
Yes! For your convenience, we offer virtual appointments through our online booking system. They feel just like Zoom or Teams meetings and can be taken from the comfort and privacy of your own home.
Do I have to live in Alberta to receive counselling or an assessment?
No! We can practice virtually and can accommodate clients in every province in Canada. Many of our staff are registered in several provinces and are accepting new clients.
To ensure we find the best professional to assist you in your province, email info@hexagonpsychology.ca or call (403) 899-3223
Do you offer sliding-scale payments?
The team at Hexagon Psychology ensures mental health services are inclusive for everyone. We would be happy to discuss your unique financial situation with you through email info@hexagonpsycholgy.ca or call (403) 899-3223
Do you allow service dogs?
Yes! We just ask that the dogs keep our conversations confidential. 😁
What is your cancellation policy?
At Hexagon Psychology, we value the time and commitment of both our clients and clinicians. To ensure fairness and efficiency, the following policy applies:
- Cancellations Less Than 24 Hours Notice: A fee equivalent to the full session rate will be charged.
- No-Shows: A fee equivalent to the full session rate will be charged.
- Rescheduling Less Than 24 Hours Notice: A fee equivalent to the full session rate will be charged.
If you are feeling unwell or the weather isn’t the safest for travel, we are happy to switch your in-person appointment to an online appointment.
Please notify us as early as possible by phone (403) 899-3223 or email info@hexagonpsychology.ca to avoid charges.